What to report
Unrecognized charge with the VELSIQ descriptor.
A store using our brand without authorization.
Suspected laundering, fraud or prohibited products.
Compliance
Reporting channel
We receive and investigate reports of fraud, brand misuse, irregular merchant practices and conduct that violates our policies. All cases are handled confidentially.
How to submit
Send your report to compliance@velsiq.com with evidence (screenshots, receipts, URLs).
Talk to complianceConfidentiality
Reports can be anonymous. We never share the reporter's identity with the reported party.
Response
Acknowledgement within 48h and a formal position within 5 business days.