Policy

Refund request

VELSIQ is the infrastructure that processes the payment. Refunds are reviewed with the merchant responsible for the sale and returned to the original payment method.

Step by step

  1. 01Gather the receipt, date, amount and the descriptor shown on the statement.
  2. 02Send the request via WhatsApp or email with that information.
  3. 03Our team validates the transaction with the merchant and the acquirer.
  4. 04The refund is processed to the original payment method.
Request a refund

Timeframes

PIX: up to 3 business days after approval.

Card: up to 2 billing cycles, depending on the issuing bank.